BREACHSupport
Stuck, lost something, or found a bug? Most answers are below. If not, write to us.
Contact: [email protected]
Please include your player ID (Profile → Settings in the
game), your device, and what happened. We usually answer within two working days.
Common questions
I bought something but didn't get it
Open the game with an internet connection and wait a moment: purchases are confirmed by our server and delivered automatically, even after a restart. If it still hasn't arrived after an hour, email us with your player ID and the order number from your Apple or Google receipt.
The game says "Internet required" or "Down for maintenance"
BREACH plays online. "Internet required" means your phone has no connection. "Down for maintenance" means we're updating the server; it usually takes under a minute, and the game reconnects on its own.
I got a new phone. How do I keep my progress?
Your account is tied to the device it was created on, and moving it to another device isn't built into the game yet. Keep the old device until then, and email us your player ID if you need help.
Someone keeps attacking me
Upgrade your Security gear, Firewall and Encryptor. Raise your Scanner or Antivirus so you can trace attackers and hit them back. Clanmates can't attack each other, and a new IP shakes off anyone who traced you.
How do I report a player?
Tap their name in chat or on a leaderboard and choose Report. Our moderators review reports, and enough reports hide a message automatically.
A rewarded ad didn't give me the reward
Rewards are paid when the ad network confirms you watched to the end, which can take a few seconds. Make sure the ad finished, and check your connection. If it keeps happening, email us.
How do I stop ads?
Rewarded ads are always your choice. The Remove Ads purchase in the Store stops interstitial ads for good.
How do I delete my account?
See Delete account.